dac69 is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how it is used and protected, and the rights you have over your data as a player on our platform.
Last updated: January 2026 · Applies to all dac69 platform users
This Privacy Policy ("Policy") sets out the practices of dac69 ("dac69", "we", "us", "our") regarding the collection, use, storage, and disclosure of personal data provided by or gathered from users ("Player", "Member", "User", "you") of the dac69 online betting and casino platform, accessible at https://dac69.bet and any associated mobile-optimized interfaces (collectively, the "Platform").
dac69 operates as an internationally licensed gaming operator primarily serving Indonesian players. We take our data stewardship responsibilities seriously. This Policy is designed to be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which incorporate privacy-related commitments by reference.
By registering an account on dac69, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and contact support to arrange account closure.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a natural person, including name, date of birth, email address, phone number, residential address, national identity number, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transmission, deletion, or destruction. |
| "Data Controller" | dac69, the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | A third party that processes Personal Data on behalf of dac69 under a written data processing agreement — for example, a payment gateway or KYC verification provider. |
| "KYC" | Know Your Customer — the identity, age, and source-of-funds verification process required for full account activation and withdrawal eligibility. |
| "Cookies" | Small text files placed on your device by the Platform to enable functionality, remember preferences, and collect analytical data about Platform usage. |
| "Sensitive Data" | A subset of Personal Data warranting enhanced protection, including government-issued identity documents, financial records, and responsible gaming history (self-exclusion status, deposit limit settings). |
When you register, verify your identity, or interact with dac69 support, we collect the following categories of Personal Data:
| Category | Specific Data Points |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, Indonesian National Identity Card (KTP) number or passport number, photographs of identity documents submitted during KYC. |
| Contact Data | Email address, mobile phone number, residential address (including city — Jakarta, Surabaya, Bandung, Bali, Medan, or other Indonesian cities as provided). |
| Financial Data | Indonesian bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) or e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) used for deposits and withdrawals. We do not store full card numbers or bank passwords. |
| Account Credentials | Username, hashed password (we never store passwords in plain text), two-factor authentication settings. |
| Responsible Gaming Data | Deposit limits, session-time reminders, cooling-off periods, and self-exclusion status set by you or applied by dac69 in compliance with our Responsible Gaming obligations. |
| Communications Data | Records of live chat conversations, support email exchanges, and any correspondence you initiate with dac69's customer service team. |
When you access the Platform, we automatically collect certain technical and behavioral data:
dac69 may receive Personal Data about you from the following third-party sources:
dac69 processes your Personal Data only for defined, documented purposes. The table below summarizes each primary use case:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your player account, including login authentication, password resets, and 2FA management. |
| KYC & Age Verification | Verifying that you are at least 21 years of age, confirming your identity, and validating that your payment methods are registered in your own name — as required by our international gaming license. |
| Payment Processing | Executing deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), reconciling transactions, and resolving payment disputes. |
| Gaming Services | Delivering sportsbook, live casino, slot, and other gaming products; recording bet and outcome histories; resolving game disputes; calculating and crediting winnings. |
| Fraud & AML Prevention | Detecting and preventing unauthorized access, fraudulent transactions, bonus abuse, money laundering, and other prohibited conduct described in our Terms & Conditions. |
| Responsible Gaming | Monitoring gameplay patterns to identify potential problem gambling indicators; enforcing deposit limits, cooling-off periods, and self-exclusion requests; fulfilling our duty of care obligations under our gaming license. |
| Customer Support | Responding to queries, resolving disputes, processing complaints, and maintaining records of all support interactions for quality assurance and regulatory audit purposes. |
| Regulatory Compliance | Meeting reporting obligations to our licensing authority, responding to lawful requests from competent authorities, and maintaining records as required by applicable anti-money laundering regulations. |
| Platform Improvement | Analyzing aggregated, anonymized usage data to improve the Platform's performance, user experience, game selection, and payment flow — particularly for our Indonesian player base. |
| Marketing Communications | Sending promotional offers, bonus notifications, and event announcements (such as Idul Fitri promotions, BRI Liga 1 specials, or Champions League offers) by email or in-platform notification — only where you have opted in to receive such communications. You may withdraw consent at any time. |
dac69 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
Where dac69 relies on legitimate interests as a legal basis, we conduct a balancing test to ensure that our interests do not override your fundamental rights and freedoms. Records of these assessments are maintained by our compliance team.
dac69 does not sell your Personal Data. We share your data only with the following categories of third parties, and only to the extent necessary to fulfil the stated purpose:
Some of the third parties listed above may process your data outside Indonesia. Where such transfers occur, dac69 implements appropriate safeguards — including contractual clauses that require the recipient to protect your data to a standard equivalent to this Policy. If you wish to obtain information about the specific safeguards applied to any international transfer, please contact us using the details in Section 13.
In the event that dac69 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. In such circumstances, dac69 will notify affected players promptly and ensure that the acquiring entity is bound by privacy commitments at least equivalent to those in this Policy.
dac69 retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention standards:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of the active account relationship, plus a minimum of 5 years following account closure — required by our gaming license and anti-money laundering obligations. |
| Transaction Records | Minimum 5 years from the date of each transaction, in compliance with financial record-keeping requirements under international AML standards. |
| KYC Documents | Duration of active account plus 5 years post-closure. Documents are stored in encrypted form and accessible only to authorized compliance personnel. |
| Support Communications | 3 years from the date of each interaction, unless the communication relates to an unresolved dispute or regulatory matter, in which case records are retained until resolution plus 2 years. |
| Responsible Gaming Records | Permanent — self-exclusion history, deposit limit records, and problem gambling referral records are retained indefinitely to prevent re-registration by excluded players and to fulfil our duty of care obligations. |
| Marketing Preferences | Until you withdraw consent. Records of consent and withdrawal are retained for 3 years to demonstrate compliance. |
| Technical & Log Data | 12 months from collection for routine access logs; up to 5 years for security incident-related logs. |
At the end of the applicable retention period, Personal Data is securely deleted or anonymized in a manner that makes re-identification impossible. Anonymized, aggregated data may be retained indefinitely for statistical and analytical purposes.
dac69 implements a comprehensive set of technical and organizational measures to protect your Personal Data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:
While dac69 takes all reasonable steps to protect your data, no system is completely immune to security risk. You also play a role in keeping your account secure — use a strong, unique password, enable 2FA, and never share your login credentials with anyone. If you suspect unauthorized access to your account, contact dac69 support immediately.
dac69 uses cookies and similar tracking technologies (local storage, session tokens, pixel tags) to operate and improve the Platform. The categories of cookies we use are:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential to the operation of the Platform — session management, login authentication, security tokens, and fraud prevention signals. Cannot be disabled without breaking core functionality. | Session / up to 24 hours |
| Functional | Remember your preferences such as language display settings, preferred lobby view, and last-visited game category to provide a personalized experience on return visits. | Up to 12 months |
| Analytical | Collect aggregated, anonymized data about how players navigate and use the Platform — including pages visited, time on page, click paths, and error events — to help dac69 identify and fix usability issues and improve the overall player experience. | Up to 24 months |
| Performance | Monitor Platform load times, server response, and game delivery performance to ensure consistent service quality across different devices and network conditions common in Indonesia (4G, WiFi). | Up to 12 months |
Most web browsers are set to accept cookies by default. You can adjust your browser settings to block or delete cookies at any time. Please be aware that disabling strictly necessary cookies will impair your ability to log in and use core Platform features. Instructions for managing cookies in common browsers are available in each browser's help documentation. dac69 does not respond to browser-level "Do Not Track" signals at this time, as no universal technical standard for this functionality has been adopted.
As a dac69 player, you have the following rights over your Personal Data. To exercise any of these rights, contact us at the details provided in Section 13. dac69 will respond to all verified requests within 30 days, and will not charge a fee for standard requests.
Request a copy of the Personal Data dac69 holds about you, including the purposes for which it is processed and the recipients to whom it has been disclosed.
Request correction of inaccurate or incomplete Personal Data. For identity data, corrections may require re-submission of KYC documents.
Request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations under AML and gaming regulations.
Request that dac69 restrict the processing of your data in specific circumstances — for example, while a data accuracy dispute is being resolved.
Request a structured, machine-readable copy of the Personal Data you provided to dac69, where processing is based on your consent or contract performance.
Object to processing carried out on the basis of legitimate interests, including direct marketing. You may withdraw marketing consent at any time without affecting your account status.
dac69 may need to verify your identity before processing a rights request to ensure that Personal Data is not disclosed to unauthorized parties. Where a request is complex or numerous, dac69 may extend the response period by a further 30 days, with notification to you of the extension and the reason.
dac69 strictly prohibits the use of its Platform by persons under the age of 21. We do not knowingly collect or process Personal Data belonging to minors. All account registrations are subject to age verification, and dac69 reserves the right to request identity documents at any point to confirm that a Player meets the minimum age requirement.
If dac69 discovers or is notified that a player account is operated by a person under 21 years of age, we will immediately suspend the account, void any outstanding bets, and securely delete any Personal Data collected from that minor, subject to our legal retention obligations. Any deposited funds held in the account will be returned to the verified payment method of the account holder's legal guardian following identity confirmation.
Parents and guardians who believe that a minor may have accessed dac69 are encouraged to contact us immediately at the support email listed in Section 13. We treat all such reports as a priority and respond without delay.
dac69 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or licensing requirements. When a material change is made, we will notify registered players by posting a prominent notice on the Platform and, where appropriate, by sending an email notification to the address registered on your account.
The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the changes. If you do not accept a revised Policy, you should discontinue use of the Platform and contact support to arrange account closure.
Where a change to this Policy requires fresh consent (for example, a new category of marketing communication), dac69 will seek that consent separately and will not rely on acceptance through continued use alone.
For any question, concern, or request relating to this Privacy Policy or the Personal Data dac69 holds about you, please contact our support team using the following details:
When contacting us about a privacy matter, please include your registered account username and email address so we can locate your records efficiently. Do not include your password or full payment account numbers in any correspondence.
Our approach to data protection is built on clear principles that put player trust at the centre of everything we do.
Every byte of data exchanged between your device and dac69 is encrypted in transit using TLS 1.2+. Your login credentials, payment details, and personal information are never transmitted in plain text over any network.
dac69 does not sell, rent, or trade your Personal Data to advertisers, data brokers, or any other commercial third party. The only parties who receive your data are those directly required to deliver our services — payment processors, KYC providers, and game studios.
You have the right to access, correct, delete, port, and object to the processing of your data at any time. dac69 responds to all verified rights requests within 30 days and never penalizes players for exercising their privacy rights.
We collect only the data genuinely required to operate a safe, fair, and legally compliant platform. Every data point collected has a defined purpose, a legal basis, and a documented retention period — nothing is collected speculatively or unnecessarily.
Access to your Personal Data within dac69 is restricted on a strict need-to-know basis. All internal access is logged and audited. Staff and contractors are bound by confidentiality agreements and receive regular privacy training.
In the unlikely event of a data security incident affecting your Personal Data, dac69 will notify you without undue delay, explain what data was affected, and outline the steps taken to contain the incident and prevent recurrence.
Confident that your data is in safe hands? Log in to your dac69 account and explore our full range of sportsbook markets, live casino tables, and premium slots — all secured with the same commitment to privacy described in this Policy.
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